fbpx

Reducing Advertising Costs

A Case Study of A-Authentic Garage Door Service

Discover how we transformed A-Authentic Garage Door Service’s advertising strategy, slashing costs by 33% while boosting revenue by six figures. Learn how data-driven marketing and customer reactivation can revolutionize your home service business.

Reducing Advertising Costs

A Case Study of A-Authentic Garage Door Service
Discover how we transformed A-Authentic Garage Door Service’s advertising strategy, slashing costs by 33% while boosting revenue by six figures. Learn how data-driven marketing and customer reactivation can revolutionize your home service business.
In the competitive world of home services, advertising efficiency and strategic marketing are essential for sustained growth. Custom marketing solutions tailored to the specific needs of service companies can significantly enhance operational efficiency and customer engagement. This case study explores the transformative journey of A-Authentic Garage Door Service as they optimized their advertising strategies and leveraged customer data for reactivation campaigns. We will highlight the significant impact these changes have had on their advertising spend, revenue growth, and customer retention.
Customer Name: A-Authentic Garage Door Service Industry: Home Services Size of Business: Small business serving a local area

The Business Challenge / Opportunity

When Raymond and Dallerie Riesland acquired A-Authentic Garage Door Service in 2017, they inherited a territory with fragmented advertising strategies and no data tracking. The previous owner had committed 33 percent of their revenue to advertising, using traditional methods such as transit advertising, print, and billboards, but provided little to no insight into each tactic’s effectiveness. The Rieslands needed to reduce their advertising costs, streamline their marketing efforts, and implement data-driven strategies to enhance their revenue and customer engagement.

Our Process

At the start of our relationship, we conducted a thorough assessment of A-Authentic’s existing advertising framework. By identifying inefficiencies and areas for improvement, we developed a comprehensive transformation roadmap. The solution involved the following key components:

Custom Website and SEO Optimization

Developed a brand-new, mobile-friendly website with search engine optimization (SEO) to improve online visibility and attract more organic traffic.

Implemented a blog and email newsletters to engage customers and drive traffic.

Advertising Data Tracking

Introduced tracking for all advertising campaigns using different phone numbers to monitor the effectiveness of each ad source.

Analyzed data to identify the most and least effective advertising channels.

Advertising Cost Reduction

Optimized advertising spend by cutting down on ineffective channels, reducing the total advertising budget from 33 percent to 19 percent of revenue.

Achieved significant cost savings while maintaining and growing revenue over six figures in the first year.

Graphic Design and Branding

Redesigned the company logo and created cohesive branding materials for all advertising channels.

Provided comprehensive graphic design services for all ads, including digital and print.

Review Management Strategy

Developed a review management strategy involving customized business cards with step-by-step instructions for leaving reviews on Google and Facebook.

Enhanced customer feedback collection without using third-party review management tools.

Database Reactivation

Initiated a database reactivation campaign, importing five years’ worth of customer data into our system.

Set up automated email and text messaging campaigns to remind past customers about garage door safety checks and tune-ups, scheduled at six-month intervals.

Results

Reduced Advertising Costs

Cut the total advertising budget from 33 percent to 19 percent of revenue while increasing overall revenue by over six figures in the first year.

Improved Customer Engagement

Increased customer retention and engagement through a revamped website, regular communication, and a successful review management strategy.

Successful Database Reactivation

The database reactivation campaign resulted in three to four calls per day from previous customers, significantly boosting service requests and revenue.

Enhanced Data-Driven Marketing

Implemented effective tracking and analysis of advertising campaigns, leading to more informed decision-making.

Customer Perspective

“Working with this team has been a game-changer for us. They’ve helped us rethink our advertising and streamline our operations. Thanks to their smart marketing strategies, we’ve cut costs and seen our revenue grow more than we expected. We’re excited to keep working together and see what else we can achieve!”

– Dallerie Riesland, Owner, A-Authentic Garage Door Service Co.

Conclusion

In conclusion, the comprehensive marketing and advertising strategies implemented for A-Authentic Garage Door Service have significantly enhanced their operational efficiency and customer engagement. By developing a new website, optimizing advertising spend, and implementing a successful database reactivation campaign, the company has achieved substantial cost savings and revenue growth. These upgrades have demonstrated the value of investing in tailored marketing solutions, ultimately contributing to more successful and impactful business operations.